Bazaarvoice is a leading provider of product reviews and user-generated content solutions. As they grew, inefficient manual data processes limited growth potential.

With increasing amounts of customer data across siloed sources, Bazaarvoice wasted countless hours on manual reporting and analytics. Data errors from repetitive tasks also impacted strategic decisions.

Valuable team time was lost to inefficient workflows. Growth stalled due to lack of data-driven insights. Manual processes caused headaches instead of providing insights.

Using Make, they optimized their systems by automating data integrations and reporting. Make provided the right integration capabilities and ease of use due to its visual designer to help Bazaarvoice scale efficiently.

First, Bazaarvoice automated their process of aggregating disparate customer data into their CRM and analytics tools with Make. This provided a unified data set by connecting different saas tools without needing IT or engineers to intervene.Make's no-code platform then automated data reports, dashboards and scheduled insights. Manual tasks were replaced with triggered workflows.

With automated data workflows, Bazaarvoice gained strategic speed and efficiency:

25% of effort saved weekly through automation

Accurate insights delivered on autopilot instead of manually

Improved data-driven decision making with real-time reporting

Freed up an entire analyst FTE to save on payroll costs

No code autoamtion tools like Make improved Bazaarvoice's growth potential through workflow automation. Integrating and optimizing systems provided the data fuel needed for scale.